Returns/Exchanges
We do not offer refunds
Due to the nature of our products we do not allow returns. Each order is hand crafted and made to order. Our products are highly personal in nature. For these reasons we cannot accept returns.
Orders cannot be canceled after 24 hours of purchase. If your items have not shipped they can be exchanged for an item of the same value within 48 hours of your purchase. After 48 hours your order is final. Once your item ships do not refuse. If an item is refused, we will charge a $50.00 restocking fee plus the cost of shipping.
Coupon codes cannot be applied after an order is placed. Orders placed during holiday sales cannot be cancelled to reapply a coupon code. Shipping during sales and especially holiday sales may be delayed 2-3 business days.
Shipping
It takes 48 hours from the time we send your order confirmation email for your order to process.
Once your order is processed it can spend 2-5 business days in transit domestically or 2-14 days internationally depending on which service you choose.
Please contact the carrier directly using your tracking number for tracking.
If your item is sold out, backorders ship between 6-7 business days. Once your order ships you will receive an automatic confirmation email with your tracking number. Once your item ships we have no control over how long the carrier takes to get it to you. Please contact the carrier with questions and hold them responsible for package delays.
We are not responsible for your country's customs handling or tax charges. They are completely separate and we cannot determine what those charges will be if any.
Lost/Stolen/Damaged items
We're here to help! All of our shipments include delivery confirmation on every order to guarantee delivery. If the tracking information confirms your order was successfully delivered to your address but you have not received your order, please contact the carrier for further assistance.
We cannot be held accountable for packages when the tracking information states the package has been delivered to your order address.
We can't guarantee the performance of the shipping carriers, but we will do our part to make sure you get your order delivered on time and without any damage.
At times, there are unforeseeable acts of nature and others issues that may arise, and the shipping carrier may not be able to perform their duties to get the delivery on time. In the rare event that this happens, Birthbox, cannot be held liable for lost, stolen, damaged packages. We will do everything we can do assist with the delivery of your products. However, we cannot be held accountable for the shipping carriers actions and cannot issue refunds for shipping charges for delayed packages.
Delivery confirmation is provided on all orders within the U.S. delivery confirmation includes notification of a sent package and a successfully delivered package. Real-time tracking is included with delivery confirmation.
Birthbox is not responsible for late or lost packages in the mail. This is a carrier matter. Once we have shipped the items with a tracking number and it has been marked as delivered by the carrier, we do not provide refunds. Please file a claim with the carrier by visiting their respective websites.
Product
When Do These Products Expire?
Teas should be consumed within a year of purchase.
Laborade should be consumed before the expiration date on its label
Momwash should be used within 8-12 weeks of opening, or refrigerated and used within 6 months. We do not use toxic preservatives or carcinogens in our products. Please keep all products in a cool environment.
Auto Subscriptions
How it works
Customers must fulfill a minimum of 1 order before canceling their subscription.
You can choose to prepay your order meaning your subscription will end once all orders are fulfilled
If you choose an ongoing subscription you will be billed until you cancel
To cancel an ongoing subscription please contact us 72 hours before your ship date and we will cancel it for you
You will be billed on the day your products ship
To change your preferred billing method please contact us 72 hours before the bill is due to make changes
Once your auto delivery order has shipped you will receive a shipping confirmation email that includes your tracking information on your package
For additional details, please contact lauren@birthbox.co
You’ll benefit from:
Shipping schedule: Select from a variety of shipping frequencies available by: 1-3 Months
Convenience: No need to remember to place an order. Auto-delivery service reserves your items and ensures they are in-stock when you need them.